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Distance Sales Agreement

Last updated: 2026-09-11.1

DRAFT — This text has not yet undergone legal review; it will be finalised after approval by counsel.

Article 1 — Parties

Service Provider ("Seller"):

  • Legal name: CY-DND MAINTENANCE & SERVICE'S LTD.
  • Address: Amber Sok. No:12/A Zemin Kat Ofis 14/A Bahçeler İskele, KKTC
  • Company registry no (TRNC): MŞ28899 — Legal entity no: 107267725586 — Tax office/no: Gazimağusa / 216020811
  • E-mail: info@dndreserve.com — Phone: +90 548 888 03 63

Buyer ("Guest"): the person whose name, phone number and (if provided) e-mail address appear on the booking form on www.dndreserve.com.

Article 2 — Subject

The subject of this agreement is the provision of the accommodation service booked electronically through the site, whose characteristics and price are stated in the booking summary, and the parties' rights and obligations under Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

Article 3 — Characteristics of the Service

The apartment type, check-in and check-out dates, number of nights and number of guests are as stated in the booking summary shown to the Guest during booking. The booking is tracked with a system-generated booking code.

Article 4 — Price and Payment

  • The total price of the service, including all taxes, is displayed in Euro (EUR) in the booking summary.
  • Payment is collected in Turkish Lira, calculated at the Central Bank of Türkiye foreign-exchange selling rate at the time of payment; the TRY amount and the rate are separately shown to and confirmed by the Guest at the payment step.
  • Payment is made by credit/debit card on Ziraat Bank's secure 3D Secure payment page. Card details are not transmitted to or stored by the Seller.
  • For cards denominated in foreign currencies, the Seller is not responsible for the exchange rate or fees applied by the issuing bank.
  • If payment is not completed within 30 minutes of creating the booking, the booking is cancelled automatically and no amount is charged.

Article 5 — Performance

Performance begins with the start of the stay on the check-in date stated in the booking summary and ends on the check-out date. The booking becomes definitive upon successful completion of payment and is confirmed to the Guest with the booking code.

Article 6 — No Right of Withdrawal

Pursuant to Article 15/1-g of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for accommodation services to be performed on a specific date or within a specific period. By approving this agreement the Guest acknowledges having been informed that no right of withdrawal exists. Cancellation and change requests are subject solely to Article 7.

Article 7 — Cancellation and Changes

For cancellation and change terms, see the Cancellation & Change Policy.

Article 8 — Force Majeure

In circumstances beyond the parties' control that make performance impossible (natural disaster, epidemic, decisions of public authorities, etc.), the parties will agree in good faith on suspension of obligations or refund of the price.

Article 9 — Disputes

Consumer Arbitration Committees (within the monetary limits announced by the Ministry of Trade) and Consumer Courts at the Guest's place of residence or the place of performance are competent for disputes arising from this agreement.

Article 10 — Entry into Force

By ticking the approval box on the booking form, the Guest declares having read and accepted this agreement in its entirety. The agreement is concluded electronically at the moment of approval; the approval record (date, version and transaction details) is retained by the Seller and shared with the Guest on request.